Jeff Dhaenens

Volkswagen Group of America

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Volkswagen Group of America


Volkswagen Group of America - VW for short is what I consider my third career.

For the past 7 years I have been the team leader for both Network & Telecom for the group.  Basically 60 locations across the US and Canada, 14 contact centers with in the our buildings - all on Avaya, corporate Skype standard, 2 data centers - full Cisco shop.

Prior to VW, 12 years with a CLEC as Sr Manager for VoIP & data provisioning, repair and the NOC.

Started my career fixing hospital equipment at the University of Michigan and ended my time there managing hospital communication, a 5000 call per day inbound contact center 24x7.

30 years of leading edge technology building,operating and fixing...... geez I sound old.


Eastern Michigan University
Ypsilanti, Michigan, United States
B.S. - Health Adminstration, 1990