About

International Avaya Users Group

At 12,000 users strong, the International Avaya Users Group (IAUG) combines the previous Avaya and heritage Nortel user groups into the of the world's largest international organization for communications technology professionals. As the forum for the global Avaya customer community, IAUG provides a voice and resource for Avaya customers everywhere.

IAUG's primary goals are to:

  • Advocate on behalf of the needs and interests of Avaya customers;
  • Provide a direct channel of feedback from customers to Avaya leadership;
  • Serve as a conduit of product and company information from Avaya to its customers;
  • Provide training, industry news, networking opportunities, and other value-adds to Avaya customers;
  • Create valuable networks among Avaya customers; and
  • Facilitate a positive, productive relationship between Avaya and its customers

IAUG is relevant.

Our 12,000 users across 50 countries share experiences and work together. The insight shared among IAUG members is unique to Avaya users and keeps member organizations informed and positioned for success.

IAUG is robust.

The annual Avaya ENGAGE conference, IAUG publications, webinars, council programs, chapter meetings and events bring together thousands of Avaya professionals to learn and network year-round.

IAUG is unique.

No other organization offers the visibility and customer voice into Avaya that IAUG does. Members differentiate themselves from other customers through direct, first-hand access to relevant information and insight into Avaya’s products and solutions through councils and advocacy programs.

IAUG is accessible.

Resources at IAUG.org, Avaya user discussion forums, webinars, global and regional events make connecting with IAUG available and affordable for customers everywhere.

IAUG members access discounts on industry training to stay up-to-speed with the latest innovations and changes with Avaya products and communications technology.

IAUG is yours.

While IAUG is one of the largest international organizations for communications technology professionals, its resources and benefits can be tailored for any user. As the forum for the global Avaya customer community, IAUG provides a voice and resource for Avaya customers everywhere.

Our History

In 2010, members from the International Nortel Networks Users Association (INNUA), the International Alliance of Avaya Users (InAAU), and Insight 100INC joined together to form the International Avaya Users Group (IAUG). This powerful international group of users has spent more than two decades providing education, advocacy, and networking to Avaya customers and partners worldwide who are looking for a community that enables them to share their voice, improve their knowledge, protect their investments and influence product development and service delivery.

Our Future

Our one-of-a-kind community has been designed to give members unparalleled access to industry leaders, Avaya executives and experts, and networking with peers facing the same challenges through the digitial transformation in their organizations. Together, we share ideas and solve common problems; all while advancing our knowledge and directly influencing Avaya product development.

At IAUG we believe in the power of collaboration. We're not just an organization — we're an advocate. And together we'll continue to empower our more than 5,200 members with the resources they need to protect their investments, expand their networks and directly influence Avaya product development. Want to join us?

Join IAUG