Over nineteen (19) years of successful experience in Global Telecommunications Management, Strategic Planning, and Project Management of the following: Planning, Support, Implementation and Maintenance teams including: PBX and VoIP configuration /design (small to Global Voice Networks) to full deployment. Road mapping of current and future technologies and lifecycle development. Technologies comprise: Nortel Networks, Siemens, Avaya/Lucent, Alcatel/Lucent NEC, Cisco VoIP, Genesys Contact Center and ACD Call Centers, Voice Mail, and their respective peripheral/ancillary equipment. Also encompassing all digital /data related facilities and Access points: Frame Relay, Multi and Point-to-Point, T1-PRI’s, MPLS, etc.
Project Manager (PMP)
Codec: 711, 729
Call Center /Contact Center / ACD