General IAUG Discussion Forum

Good afternoon,
I'll open with a little background.

My Engineering team was at "location A" and they had their own operator (station 750), and location A has their own operator (Station 100).​  When you dial to the extensions assigned to the Engineering group, if you went to voicemail and dialed 0, the call was transferred out of CMM to station 750.  If you dial into the main number for location A and went to voicemail, and then dialed zero, your call is sent to station 100.

Well, Engineering has relocated to "location B" and I have them all set except I can't remember how our Business Partner programmed the Engineering stations to zero out of CMM to station 750 at (location A).  I've already deleted the stations and voicemail boxes from "location A."

Any help is appreciated.

Thanks,

------------------------------
Kevin Watkins
IT Professional
AL Dept of Corrections
------------------------------

This document references what I believe you are looking for

Setting Up Outcalling

https://downloads.avaya.com/elmodocs2/CMM/CMM5_2/CMM52/DocCDCMM-FM/a_basic.htm#1000380

Hope it helps.

------------------------------
Tim Eddinger
Enterprise Networks Manager
Seneca Foods Corp
Marion NY
------------------------------

Original Message:
Sent: 03-09-2020 03:50 PM
From: Kevin Watkins
Subject: Zero Options For CMM

Good afternoon,
I'll open with a little background.

My Engineering team was at "location A" and they had their own operator (station 750), and location A has their own operator (Station 100).​  When you dial to the extensions assigned to the Engineering group, if you went to voicemail and dialed 0, the call was transferred out of CMM to station 750.  If you dial into the main number for location A and went to voicemail, and then dialed zero, your call is sent to station 100.

Well, Engineering has relocated to "location B" and I have them all set except I can't remember how our Business Partner programmed the Engineering stations to zero out of CMM to station 750 at (location A).  I've already deleted the stations and voicemail boxes from "location A."

Any help is appreciated.

Thanks,

------------------------------
Kevin Watkins
IT Professional
AL Dept of Corrections
------------------------------

Not entirely familiar with that version of voice mail but there used to be a field called "covering extension" where you could designate the number to zero out to.

------------------------------
Brian Byrne
Telecommunications Administrator
Bellevue University
------------------------------

Original Message:
Sent: 03-09-2020 03:50 PM
From: Kevin Watkins
Subject: Zero Options For CMM

Good afternoon,
I'll open with a little background.

My Engineering team was at "location A" and they had their own operator (station 750), and location A has their own operator (Station 100).​  When you dial to the extensions assigned to the Engineering group, if you went to voicemail and dialed 0, the call was transferred out of CMM to station 750.  If you dial into the main number for location A and went to voicemail, and then dialed zero, your call is sent to station 100.

Well, Engineering has relocated to "location B" and I have them all set except I can't remember how our Business Partner programmed the Engineering stations to zero out of CMM to station 750 at (location A).  I've already deleted the stations and voicemail boxes from "location A."

Any help is appreciated.

Thanks,

------------------------------
Kevin Watkins
IT Professional
AL Dept of Corrections
------------------------------

Thanks Brian,
That is exactly correct.  I've tried populating that field with extension 599 (my test phone), but I still get the "extension 599, please wait", then "extension not valid" response.​

Crazy thing is, it seems to have started working as desired overnight.  I've checked my change log and I do not see that I changed anything.  i'll mark this discussion complete.

Thanks for your suggestion.

Kevin Watkins

------------------------------
Kevin Watkins
IT Professional
AL Dept of Corrections
------------------------------

Original Message:
Sent: 03-10-2020 11:00 AM
From: Brian Byrne
Subject: Zero Options For CMM

Not entirely familiar with that version of voice mail but there used to be a field called "covering extension" where you could designate the number to zero out to.

------------------------------
Brian Byrne
Telecommunications Administrator
Bellevue University

Original Message:
Sent: 03-09-2020 03:50 PM
From: Kevin Watkins
Subject: Zero Options For CMM

Good afternoon,
I'll open with a little background.

My Engineering team was at "location A" and they had their own operator (station 750), and location A has their own operator (Station 100).​  When you dial to the extensions assigned to the Engineering group, if you went to voicemail and dialed 0, the call was transferred out of CMM to station 750.  If you dial into the main number for location A and went to voicemail, and then dialed zero, your call is sent to station 100.

Well, Engineering has relocated to "location B" and I have them all set except I can't remember how our Business Partner programmed the Engineering stations to zero out of CMM to station 750 at (location A).  I've already deleted the stations and voicemail boxes from "location A."

Any help is appreciated.

Thanks,

------------------------------
Kevin Watkins
IT Professional
AL Dept of Corrections
------------------------------

Original Message------

Thanks Brian,
That is exactly correct.  I've tried populating that field with extension 599 (my test phone), but I still get the "extension 599, please wait", then "extension not valid" response.​

Crazy thing is, it seems to have started working as desired overnight.  I've checked my change log and I do not see that I changed anything.  i'll mark this discussion complete.

Thanks for your suggestion.

Kevin Watkins

------------------------------
Kevin Watkins
IT Professional
AL Dept of Corrections
------------------------------