Join us on April 3rd for a Colorado Chapter Relaunch Meeting at TopGolf! Bring a colleague along with you, whether they are an IAUG member or not. Simply register them on their behalf after registering yourself!
We will touch on IAUG updates, hear from Avaya's Susan Terry, discuss ENGAGE in Denver this year, learn about the AI-First Contact Center from Waterfield Tech, and more!
Agenda:
IAUG Update & ENGAGE Presentation: 10:30 - 11:00 am
Marilyn Shuck, IAUG Leader
AXP Private Cloud & Avaya Roadmap: 11:00 - 11:50 am
Susan Terry, GVP, Portfolio Maximization
Empowering Connections, Revolutionizing Service: The AI-First Contact Center & Business: 11:50 am - 12:30 pm
Scott Giles, Waterfield Tech
Over the coming decade, AI will not only disrupt but fully reshape customer service as we know it. In this lively discussion, we’ll dive into what AI actually can (and cannot) do within the contact center, the AI evolution to come, and what you as CX leaders can do today to pave your path to the future.
Open Discussion & Giveaways - Avaya, Jabra, 911Secure: 12:30 - 1:30 pm
Lunch & Networking over Golf! 1:00 - 3:00 pm
