Technology veterans, Shelley Dunagan and Jim Tyrrell, will explore the findings from a new Executive Brief by leading analyst firm Frost & Sullivan on how contact centers are empowering consumers to answer their calls. Learn how branded calling is helping contact centers to digitally transform the voice channel and retain customers through a competitive edge based on enhanced conversion rates, call durations and answer rates.
Speakers: Jim Tyrrell, VP, Global Product Strategy, TNSShelley Dunagan, Senior Director, Enterprise Sales, TNS
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