Avaya ENGAGE Teaser: Transformative Applications of Artificial Intelligence: Unleashing the Power of #AI in Diverse Use Cases
Join us for an exploration into the dynamic realm of #Artificial Intelligence (AI) as we delve into its transformative #contact center applications across diverse use cases. This session will spotlight real-world examples where AI is revolutionizing industries, driving innovation, and reshaping the way we approach challenges. From healthcare and finance to education and beyond, discover how AI is unlocking new possibilities, enhancing decision-making processes, and paving the way for a smarter, more connected future. Whether you're an enthusiast, professional, or simply curious about the potential of AI, this session promises insights into the multifaceted impact of AI across various domains. Don't miss the opportunity to gain a comprehensive understanding of AI's role in shaping our present and defining our future.
Presenters:
Judi Halperin, Principal Consultant, Avaya
Covering North America, Judi works with Avaya clients every day, focused on enhancing customer experiences. She defines and deploys solutions that can include custom self-service and virtual agent design, AI, speech recognition, speech synthesis, application optimization, and much more. Judi’s 16 years at Avaya have honed her knowledge and skills in creating best-in-class custom solutions for customers. She’s a great problem solver, listens to her clients and interprets their needs and requirements, then designs a solution—all while educating customers about the process and the technologies in play. With every new project, Judi gets a complete view of the challenge by meeting with people in different roles across the customer’s business.
Louise Dailey, Consulting Solution Director, Avaya
Louise Daley is a passionate Consulting Solution Director with the Avaya ACES CXI Team, boasting over 30 years of expertise in self-service automation as well as nearly 15 years in Contact Center technologies. A University of Texas at Dallas graduate in Business Management, she additionally holds certifications in Customer Experience Operation Management (COPC Implementation Leader) and is a Customer Journey Mapping expert, reflecting her commitment to industry best practices. As a thought leader in consulting and CX innovation, she has received acclaim for her transformative projects and dedication to excellence. In her current role, Louise continues to redefine industry standards, driving innovation and success for both her team and clients.