IAUG Webinar: Automation - The Key for 1st Class Customer Service

When:  Sep 20, 2023 from 11:00 AM to 12:00 PM (CT)

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German Case Study: Setting up a self-service environment for Avaya sales and Avaya customers. As the backend SAP system keeps track of the customer installation the self-service portfolio is automatically personalized to the customer's need and abilities. The desired content of the shopping cart is automatically checked for consistency with the customer installation (existing system). A feasable content is automatically processed using methods provided by SAP variant configuration: Sales order creation, workplan for staging (if needed) and workplan for installation (if needed). The session shows the prerequisites for establishing an automatic shopping cart processing. In a second part of the session the session gives details about the automated update of the self-service environment due to portfolio updates (new product introduction, product updates and end of sales). The material masters creation and their modifications are all done in the SAP backend (material master data, dependencies in SAP variant configuration). The update is automatically published to the self-service frontend on a daily basis.

SPEAKER: Michael Grevel