IAUG South Africa Chapter Conference 2019

Starts:  Aug 5, 2019 10:30 AM (EET)
Ends:  Aug 7, 2019 12:00 PM (EET)
Associated with  South Africa

Join us for the IAUG South Africa Chapter Conference 2019! The event will take place August 5-7th at The Capital Hotel on Menlyn Maine in Pretoria, and you won't want to miss it! Two and a half days of education, hands on learning, networking, and hearing customer stories are just a few of the reasons why you and your team should attend. Customers and partners are welcome to attend.  Please consider applying to present.

Unlock "Experiences in the Human Digital Age" in our multi-day event where attendees will engage with Avaya subject matter experts and have the opportunity to network with charismatic business communications professionals. Gain insights into the new product releases and better understand the ways in which we seek to interact with emerging technologies. Leave with a better understanding of how to be ahead of the game in customer retention & business growth!

Experiences in the Human Digital Age Agenda: 

August 5, 2019

Welcome to attendees and journey kick off 

  • Avaya Update
  • Industry research on how humans want to interact in this digital age - by Sarina de Beer, Managing Director from Ask Afrika
  • Emerging technologies accelerating business transformation to enhance experiences – artificial intelligence


Resume the journey

  • Designing, implementing or upgrading unified communications solutions - IT department we need you! - International customer case study presented by Alex Morales
  • Chatbot – How smart are these robots and how dynamic is access to data? - by Chris Wilken, Dimenson Data
Resume the journey

  • Having a “self help” attitude, even when things go wrong; analyzing behavior and the “human” interaction in a biometric and self-service contact center - by Giselle Abu Ghanim
  • The business objectives, the staff and the customer – how should you manage your delivery? WFM & quality - by Verint

Experience the Solutions -Take a walk through the many channels of communications

Cocktail party and some good chatter!

August 6th, 2019

Welcome & Continue the Journey

  • Industry expert on technology and why options should be explored - security /GDPR/POPI and the SBC
  • Customer experience – the Disney way - by Lynn Baker, expert on customer experience

Coffee/tea break

The Journey Continues

  • Discussion with Avaya – licence model, support and professional services - by IAUG, Dean Baker & Eugene Le Roux
  • Cloud solutions – hybrid, hosted or true? - by Avaya 

Education Session and Break outs

  • Session A– Virtualization Demystified – what it is and why you need it - A user education session by Alex Morales, Davis Polk
  • Session B -  Quality of the conversation - by Verint


Education Session & break outs

  • Session A – AACC – where to from here? - by Brett Butler
  • Session b -  Securing your network – value of the sbc implementation - by Kevin Kaganas

Grab a cuppa!

Education Session & Break Outs

  • Session A – Why call recordings are so important to access - by Verint
  • Session B -  IP office no longer the small kid on the block - value of IP office in today’s customer environments? - speaker to be confirmed soon

Take a walk through the industries - see our exhibitors showcasing their industry vertical solutions

Customer appreciation event: Disney World – The Epcot Experience

August 7, 2019

Education Session & Break Outs

  • Session A – Chatbot value of the customer experience - by Giselle Abo Ghanim
  • Session B – Collaboration – not a space but a great deal of value in connecting with your customer - speaker to be confirmed soon

Your customer on the line – how easy is your “self help”? - by Clive Russell

Pod fx - why is this a good solution in support services? - by Eugene Le Roux

Reaching the end of a particular journey

Lunch to go – pick up your parcel and safe journey!

Hotel Information:

The Capital Hotel on Menlyn Maine in Pretoria has everything you need for this year's conference. Your Conference cost includes registration for the Avaya IAUG SA Chapter Conference 2019, accommodation, meals and the many networking events and activities available to complement your stay at this beautiful hotel. Registration includes your annual IAUG membership.

Registration Information:

Member Normal Rate (Excluding VAT): R10 985 per person
Non-member Normal Rate (Excluding VAT): R11 750 per person
Please select the non-member option if you did not attend SA conference last year or do not have a 2019 membership

Note: An additional R 800.00 is charged to anyone requiring strictly Halaal meals for the conference.

Please contact Rob van Deventer for further information or questions on registration at robv@atio.co.za

Above fees include conference related expenses (2 1/2 day conference, meals, accommodation etc. please do not book your own hotel accommodations).  An annual IAUG membership is included for attendees and will be activated within 30 days after the conference.

Payment Information:

EFT (Electronic Funds Transfer) - IAUG SA CHAPTER -
First National Bank, Acc: 62393453031, Branch: 200607

Please ensure that registration ID number (as seen on your IAUG email confirmation) reflects as your payment reference.

Your registration will not be confirmed until payment is received. The IAUG South Africa Treasurer will email you a unique invoice upon registration.

Terms and Conditions:

An agreement by IAUG SA to accept registration for Membership, Events or Sponsorship only comes into effect when:
  • Payment is received by IAUG SA in its bank account before commencement of the Event 
  • Payment must be made to secure seating. Full payment must be received upon receipt of invoice
For general conference inquiries, please contact Louise van Zyl at louise.vzyl@jasco.co.za

Call for Speakers:

If you are a customer or partner who has first-hand experience with the business value that Avaya solutions can deliver, we want to hear from you! If you have personally worked to help an organization overcome complex communications focused technology challenges—and had to balance investment against the rate at which concrete returns can be realized—we want to hear from you.

Speaking at IAUG events is a fantastic experience! Tips and guidelines can be found on the application. Speakers who are selected will receive complimentary registration and hotel accommodations.


The Capital Hotel on Menlyn Maine
194 Bancor Ave
Pretoria, 0010