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  • What must you do to become the go-to person for driving digital transformation in your organization?
  • Change is difficult for most people, especially in the workplace. It takes leadership to be able to handle change and to be nimble to try new things to adapt and combat change.
  • Artificial intelligence (AI), cloud-based platforms and the Internet of Things (IoT) are changing the communications landscape and driving digital transformation.
  • During the IAUG Professional Development webinar, Leading Through Conflict: Staying Cool and Effective through the Toughest Situations, presenter Debra Zabloudil, president and founder of The Learning Studio, taught about why having conflict can be a positive thing to have in the workplace.
  • In this blog, see how Dustin Fails migrated to from CM 6.3 Physical to CM 7.0 Virtual!
  • Editor’s Note: This blog has been sponsored and provided by Carousel. Visit them at for more information. It was
  • Artificial intelligence (AI) has great potential for improving customer service, according to Dr. Val Matula, vice president and CTO, Emerging Products Technology, Avaya.
  • In our work environments, in many cases, our communication departments are siloed from other departments, which increases the possibility of
  • It’s a sunny day for businesses considering shifting their unified communication (UC) and contact center (CC) operations to the cloud.
  • This week on the IAUG Insider blog, NVT Phybridge presents a Telecom Reseller podcast interview with IAUG Member and IoT Pioneer Award Winner Nick Kwiatkowski.
  • When I graduated from college, I was in a precarious position. With an English degree in hand and no real
  • Implementing a digital customer experience can lead to higher satisfaction scores, and increases in new business, while reducing operational costs,
  • Adapted from NVTPhybridgecase studies A U.S. school district, government agency and university are among the many Avaya customers who have
  • Your existing analog/digital communication system has served you well. However, Avaya IP solutions provide organizations with greater flexibility, reliability, and mobility while delivering customization options to fit your exact business needs. If infrastructure barriers have held you back from achieving superior communications, NVT Phybridge is here to get you across the finish line!
  • If you have a CS1000 or Communication Manager (CM), you’re probably still satisfied with its reliability. But at the same
  • Today, information needs to flow fast than ever. That’s true for IAUG’s publications, as well as the rest of the technology world. We know our readers want news and feature articles that are both timely and relevant to their organizations.
  • Avaya IP solutions provide organizations with better voice quality, communication efficiency, and mobility – to name a few. Bottom line, an Avaya IP voice solution allows the modern workforce to facilitate more effective interactions in today’s fast-paced business environment; whether they’re at the office, traveling or working from home. However, many organizations struggle with establishing the necessary physical infrastructure to support these intelligent systems.

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