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911 Crisis Alert feature & SIP phones

  • 1.  911 Crisis Alert feature & SIP phones

    Posted 05-30-2019 06:41 PM
    Hi folks, I heard from a fellow IAUG member at a chapter meeting yesterday that the Crisis Alert feature does not work on SIP phones. I wanted to ask the larger community if any of you are aware of or have experienced this, and if so, what are the particulars of the inoperability? E.g., is it only the phone that the Crisis Alert feature is programmed on that can't be SIP, or is it the phone that dials 911 that can't be SIP? Thanks!


  • 2.  RE: 911 Crisis Alert feature & SIP phones

    Posted 05-31-2019 08:15 AM
    Chip,

    You are correct -- there is a difference on how Crisis Alert works on SIP vs. H.323.  You can see all the features differences of SIP vs. H.323 at https://downloads.avaya.com/css/P8/documents/101046630

    Users will still be able to call the emergency number without an issue.  The only difference is that the crisis alert feature cannot be triggered to do the notification on a SIP device, directly by CM.  The Crisis Alert feature on a DCP or H.323 phone would "lock up" the phone that gets the notifications until the user clears the alert.  In the SIP world, there are 3rd party applications that can do something similar, or even better.  I've seen tools that can do screen-pops on desktops or wallboards to notify about the crisis -- I've also seen some Avaya demos where they can do the PUSH notification when somebody calls for emergency services.  These can be activated passively through call forking in an SBCE or ASM, without the help of CM.  The neat thing with going through some of these 3rd party applications is you can mix in additional data such as live maps, call lengths, security procedures, etc.

    ------------------------------
    Nick Kwiatkowski
    Director of Design and Engineering
    Michigan State University
    ------------------------------



  • 3.  RE: 911 Crisis Alert feature & SIP phones

    Posted 05-31-2019 01:16 PM

    Thanks for the info, Nick! So the way I read the document, as long as the alerted phone is H.323, the Crisis Alert feature works fine. If I have 999 SIP phones on my campus, and one H.323 phone, that one H.323 phone can receive the Crisis Alert from any of the 999 SIP phones who dial 911. Please correct me if I have any of this wrong, and thanks again!




  • 4.  RE: 911 Crisis Alert feature & SIP phones

    Posted 05-31-2019 02:23 PM
    That is correct.  Only caveat is that calls that don't get processed by CM won't trigger a crisis alert.  That would be an abnormal situation, but if you have a direct route to your PSTN via Session Manager (or process the call on a BSM/LSP or another CM, for example), the crisis alert won't trigger because CM won't know to trigger it.

    2-wire digital (6400,2400,9400) series and any H.323 phone will show crisis alerts, regardless of who dialed it (again, assuming CM sees the call).

    ------------------------------
    Nick Kwiatkowski
    Director of Design and Engineering
    Michigan State University
    ------------------------------



  • 5.  RE: 911 Crisis Alert feature & SIP phones

    Posted 06-03-2019 10:18 AM

    Chip-

     

    BIG AREA of confusion.

     

    The Crisis Alert function (button) is not supported on the 96xx phones. The phone CAN dial 911, as that is a separate issue. In an upcoming release the J100 phones WILL support Crisis Alert buttons, but the 96xx will not.

    The thing to keep in mind is that on crisis alert keys, the only thing that is displayed is the station name extension number in the word emergency. If you have a sip MDA phone with appearances in multiple locations, you will not know which device dialed 911. Depending on how the system is configured, and where the septic device is registered to, your mileage may vary.

     

     

     

     

    Experiences that Matter

    Fletch | +1 908-953-2134 | fletcherm@avaya.com

     






  • 6.  RE: 911 Crisis Alert feature & SIP phones

    Posted 06-05-2019 05:31 PM

    Thanks Fletch. When you say The Crisis Alert function (button) is not supported on the 96xx phones you mean if the 96xx is a SIP phone, correct? If the 96xx is an H.323 phone, it seems to work fine.
    And yes, we've noticed it only give the name and extension, not the room number (or DES, as the CS1K did).




  • 7.  RE: 911 Crisis Alert feature & SIP phones

    Posted 06-07-2019 04:34 PM

    Yes, that is correct Chip, and thanks for that clarification. H.323 sets is no issue for Crisis Alert (other than the limited information provided by the feature itself) The limitation is the SIP series phone supporting that feature button.

     

    Crisis Alert was developed quite some time ago, and infrastructures were very different. Mobility was not as common, or easy to accomplish, and it was a feature developed with a very narrow scope. What we have to remember that as communications has developed and mobility has evolved, not only are new modalities available to ALL calls, including 911, our model for consuming information has dramatically changed. Public Safety is trying to play catch-up with technology. In the past, the ONLY solution for E911 location reporting was expensive and cumbersome ANI/ALI databases that required them to be pre-provisioned with the relevant information. Even then, the amount of information they could contain was limited and ALWAYS text based.

     

    Time to wake-up and smell the internet! The RapidSOS solution has radically changed the game regarding information delivery to the PSAP. We saw this early on and built the integration to their database. More context, more data, less cost to operate and near real time updates of the information! WOW! Welcome to 2019! �� While a 500 set-type will still work on the PBX, when was the last time an RFP required support of a rotary dial device!?

     

    Mark J. Fletcher, ENP | Chief Architect Worldwide Public Safety Avaya

    350 Mount Kemble Ave | 114 
    Morristown, NJ 07960 | +1 908-953-2134
    fletcherm@avaya.com | avaya.com

     

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  • 8.  RE: 911 Crisis Alert feature & SIP phones

    Posted 06-11-2019 01:48 PM
    An additional important clarification. To be able to program and receive a Crisis Alert on a SIP station, you will also need Aura 8.1.0 which just went GA. As Fletch pointed out, the corresponding support for the SIP J169/J179 will be delivered with J100 SIP 4.0.2.0 at the beginning of July.

    ------------------------------
    Gord Webster
    Product Manager
    Avaya
    ------------------------------



  • 9.  RE: 911 Crisis Alert feature & SIP phones

    Posted 07-30-2020 10:48 AM
    Hate to  dig up  and old thread,  but with rel 8.1+  and Sip  J179  is the crisis alert the same behavior as the h.323 phones? 

    >mike

    ------------------------------
    Michael Goodwin
    Sr Comm Engineer
    Toll Brothers, Inc.
    ------------------------------



  • 10.  RE: 911 Crisis Alert feature & SIP phones

    Posted 03-31-2023 12:33 PM

    Good Afternoon All,

    Has anyone successfully got the crisis alert to work on the J179 series (SIP)? I have version 4.1.0 installed and have the button programmed. When 911 is dialed the phone has no audible alert. The H.323 sets are alerting 



    ------------------------------
    Todd Stone
    Telecommunications Adminstrator
    St Johns County Schools
    ------------------------------



  • 11.  RE: 911 Crisis Alert feature & SIP phones

    Posted 03-31-2023 12:54 PM

    All,

     

    I found my issue. I was missing the "Emergency Calling application Sequence" in the session manager profile.

     

    Thank you,

     

    Todd Stone

    Telecom Admin

     

    St Johns County School District

    Information Technology

    D: 904.547.3924

     






  • 12.  RE: 911 Crisis Alert feature & SIP phones

    Posted 04-14-2023 11:03 AM

    Good to know, thank you Todd!