That is correct. Only caveat is that calls that don't get processed by CM won't trigger a crisis alert. That would be an abnormal situation, but if you have a direct route to your PSTN via Session Manager (or process the call on a BSM/LSP or another CM, for example), the crisis alert won't trigger because CM won't know to trigger it.
2-wire digital (6400,2400,9400) series and any H.323 phone will show crisis alerts, regardless of who dialed it (again, assuming CM sees the call).
------------------------------
Nick Kwiatkowski
Director of Design and Engineering
Michigan State University
------------------------------
Original Message:
Sent: 05-31-2019 02:16 PM
From: Chip Powell
Subject: 911 Crisis Alert feature & SIP phones
Thanks for the info, Nick! So the way I read the document, as long as the alerted phone is H.323, the Crisis Alert feature works fine. If I have 999 SIP phones on my campus, and one H.323 phone, that one H.323 phone can receive the Crisis Alert from any of the 999 SIP phones who dial 911. Please correct me if I have any of this wrong, and thanks again!
Original Message:
Sent: 05-31-2019 09:14 AM
From: Nick Kwiatkowski
Subject: 911 Crisis Alert feature & SIP phones
Chip,
You are correct -- there is a difference on how Crisis Alert works on SIP vs. H.323. You can see all the features differences of SIP vs. H.323 at https://downloads.avaya.com/css/P8/documents/101046630
Users will still be able to call the emergency number without an issue. The only difference is that the crisis alert feature cannot be triggered to do the notification on a SIP device, directly by CM. The Crisis Alert feature on a DCP or H.323 phone would "lock up" the phone that gets the notifications until the user clears the alert. In the SIP world, there are 3rd party applications that can do something similar, or even better. I've seen tools that can do screen-pops on desktops or wallboards to notify about the crisis -- I've also seen some Avaya demos where they can do the PUSH notification when somebody calls for emergency services. These can be activated passively through call forking in an SBCE or ASM, without the help of CM. The neat thing with going through some of these 3rd party applications is you can mix in additional data such as live maps, call lengths, security procedures, etc.
------------------------------
Nick Kwiatkowski
Director of Design and Engineering
Michigan State University
Original Message:
Sent: 05-30-2019 07:40 PM
From: Chip Powell
Subject: 911 Crisis Alert feature & SIP phones
Hi folks, I heard from a fellow IAUG member at a chapter meeting yesterday that the Crisis Alert feature does not work on SIP phones. I wanted to ask the larger community if any of you are aware of or have experienced this, and if so, what are the particulars of the inoperability? E.g., is it only the phone that the Crisis Alert feature is programmed on that can't be SIP, or is it the phone that dials 911 that can't be SIP? Thanks!