Contact Centers, CRM Customer Engagement

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  • 1.  CMS Supervisor Scripting and scheduling Job for skill changes and Reporting

    Posted 16 days ago
    Hi Can someone please help me understand how can I schedule job using Windows Schedule for skills changes and extracting reports using CMS Supervisor Script? Thanks

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    Takshil Shah
    Contact Center Infrastructure Consultant-Team Lead
    Manulife Financial - GIS
    Toronto
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  • 2.  RE: CMS Supervisor Scripting and scheduling Job for skill changes and Reporting

    Posted 10 days ago
    Edited by Tom Lynn 10 days ago
    Hi Takshil, I don't see anything specific in the help file, but there is an executable file called ACScript.exe in the program's folder.  Maybe you run this file using the filename of the script that CMS supervisor saves for you as an argument?  If that works, then the windows schedule can use that.
    All of this is speculation because I can't test it.  I don't have an option in my R19 CMS Supervisor to save an automatic script.  I only have the Interactive script type.

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    Tom Lynn
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