Hi Kathleen,
I think other members will also address the points about support little response.
I have experience working on many SR's, including SMGR, SMGR JBoss, SMGR-AD synch.
What are you speaking about ? SMGR Postgres data base corrupted ?
What about SMGR - AADS sync status ?
It is DRS replication of this Data Base.
You can see that SMGR: Services --> Replication --> UCAppsServer_70.
If there is SMGR-AD synch problem, then service jboss restart command can help.
I mean if support has non-working hours.
Please give us a bit more details and thank you for your question !
------------------------------
Ruslan Makrushin
Forum Moderator
Senior System Administrator
Rostelecom Digital Technologies
Moscow
------------------------------
Original Message:
Sent: 01-07-2022 04:52 PM
From: Kathleen DeSantis
Subject: Service Escalations and Org Chart
Hi.
I've been troubleshooting issues for a month of one type or another and I'm sure we have corrupted system manager database or something similar. We are Avaya support customer. Multiple SRs, escalations, phone calls, emails etc...
Very little response. Engineers will reply and then downgrade tickets for "lack of response". Been told alot of people are off for the holidays... Hmm, I'm working.
Managers don't reply.
Anyone have an org chart for the service organization of Avaya Support?
------------------------------
Kathleen DeSantis
Telecommunications Manager
Maimonides Medical Center
Brooklyn NY
------------------------------