General IAUG Discussion Forum

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  • 1.  Training - Call Center Elite

    Posted 03-08-2022 04:06 PM
    We're looking for instructor led training courses for Call Center Elite. We found implemented Call Center Elite, but specifically looking for vector steps, VDNs etc. Finding it difficult to get training and welcome suggestions.

    Kathleen DeSantis
    Telecommunications Manager
    Maimonides Medical Center
    Brooklyn NY

  • 2.  RE: Training - Call Center Elite

    Posted 03-08-2022 04:37 PM
    You may want to hit up Mary Pronto from  She's a regular presenter at the annual IAUG conferences and trains on ACD/Vector stuff on a regular basis.

    You may also want to check out your business partner -- most of the larger ones have in-house training groups that can also help you out as well.

    Nick Kwiatkowski
    Director of Design and Engineering
    Michigan State University
    East Lansing MI