Hi Tom,
This is actually my issue. Here is the "Status Station 1564":
GENERAL STATUS
Administered Type: SLT Service State: in-srv/on-hook or disc
Connected Type: N/A
Extension: 1564 Network Region: 1
Port: 005V705 Parameter Download: not-applicable
Call Parked? no SAC Activated? no
Ring Cut Off Act? no
Active Coverage Option: 1 one-X Server Status: N/A
EC500 Status: N/A Off-PBX Service State: N/A
Message Waiting: VM Server
Connected Ports:
Limit Incoming Calls? no
User Cntrl Restr: none HOSPITALITY STATUS
Group Cntrl Restr: none Awaken at:
User DND: not activated
Group DND: not activated
Room Status: non-guest room
GENERAL STATUS
CONNECTED STATION INFORMATION
Part ID Number: unavailable
Serial Number: unavailable
Station Lock Active? no TOD Station Lock: no
CF Destination Ext:
Enhanced Call Forwarding Destination
Internal External
Unconditional:
Busy:
No Reply:
UNICODE DISPLAY INFORMATION
Localized Display Name Script: N/A
Display Message Scripts: 0x00000001:Latn
Display Message 2 Scripts: 0x00000001:Latn
Display Message 3 Scripts: 0x00000001:Latn
Display Message 4 Scripts: 0x00000001:Latn
Station Supported Scripts: N/A
CALL CONTROL SIGNALING
Port: 005V705 Switch-End IP Signaling Loc: H.245 Port:
IP Address Port Node Name Rgn
Switch-End:
Reg Set End:
Alt Set End:
H.245 Near:
H.245 Set:
AUDIO CHANNEL Port: 005V705
Switch-End Audio Location:
IP Address Port Node Name Rgn
Other-End:
Set-End:
Audio Connection Type:
IP ENDPOINT DATA
Port: 005V705
Product ID-Release: H.245 Tunneled? does not apply
Registration Status: unregistered MAC Address:
Native NAT Address:
ALG NAT WAN Address:
ACD STATUS
Grp/Mod Grp/Mod Grp/Mod Grp/Mod Grp/Mod Grp/Mod Grp/Mod
/ / / / / / / On ACD Call? no
/ / / / / / /
/ / / / / / / Occupancy: 0.0
/ / / / / / /
/ / / / / / /
/ / / / / / /
/ / / / / / /
/ / / / / / /
/ / / / / / /
/ / / / / / /
/ / / / / / /
/ / / / / / /
/ / / / / /
/ / / / / /
/ / / / / /
/ / / / / /
/ / / / / /
/ / / / / /
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Tim Haslett
Network Admin
UAS, Inc.
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Original Message:
Sent: 12-08-2021 10:17 AM
From: Tom Lynn
Subject: Voicemail Issue for TTY User
Richard,
Could you post a status station with all pages, not just the 1st one. What I find unusual is that a service observer is being added to the non EC500 call. I'm also interested in how the station is administered.
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Tom Lynn
Original Message:
Sent: 12-08-2021 08:38 AM
From: Tim Haslett
Subject: Voicemail Issue for TTY User
Thank you for your ideas! They are much appreciated!
The trace that included those two lines was the call that did allow me to leave a message. I think I'm going to have to engage our ISP's support.
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Tim Haslett
Network Admin
UAS, Inc.
Original Message:
Sent: 12-08-2021 08:10 AM
From: RIchard Browne Jr
Subject: Voicemail Issue for TTY User
Hi Tim,
The last two lines are interesting:
15:29:06 denial event 1643: Off-hook dialing time out D1=0x8ae2 D2=0x2aa7
15:29:06 denial station 1564 cid 0x2aa7
I have seen this before, but which solution will work for you I am not sure. I would suggest can going to the Avaya Support website and search denial event 1643. Unfortunately there are many scenarios where denial event 1643 can show up.
Some examples are: changing from 7 to 10 digit local dialing in your area code due to an overlay, an error in the ARS table, the CM failing a sync, A CLAN board issue, or database corruption.
I hope this helps get you in the right direction, since the last time I had one it took some time to figure out which was my issue. Sorry I can't be of more help.
------------------------------
Richard Browne
Sr. Telecommunications Engineer
Adventist HealthCare
820 West Diamond Avenue, Suite 600
Gaithersburg, MD 20878
Office #: 1-240-826-6465 / 1-240-637-4045
Email: RBrowne@AdventistHealthCare.com
Original Message:
Sent: 12-07-2021 02:49 PM
From: Tim Haslett
Subject: Voicemail Issue for TTY User
Hi Richard,
Thanks for your ideas. I did add the Coverage Path for voice mail, but it is still behaving the same.
The message that is playing is a generic "Hello, no one is available to take your call. Please leave a message after the tone." message, no matter what number we call from.
I'm not adept at List Trace, but I did run it. I'm not exactly sure how to read the output (1564 is the TTY user's extension).
15:17:53 Calling party trunk-group 62 member 2 cid 0x27ce15:17:53 Calling Number & Name XXXXXXXXXX No-CPName15:17:53 dial 156415:17:53 ring station 1564 cid 0x27ce15:18:05 active station 1564 cid 0x27ce15:18:05 add service observer station 6778 cid 0x27ce15:18:05 G711MU ss:off ps:20 rgn:200 [XXX.XXX.XXX.XXX]:35156 rgn:1 [XXX.XXX.XXX.XXX]:212415:18:12 idle station 1564 cid 0x27ce
When I called from my cell, which is registered with EC500 for my extension, and I was able to leave a message, I get almost the same result. The only differences are one additional line between "ring station" and "active station":
15:28:37 no answer station 1564 cid 0x2a62
...and the following lines just before the last line (1248 is my extension):
15:28:46 idle station 1248 cid 0x2a6215:28:56 active station 1564 cid 0x2aa715:29:06 denial event 1643: Off-hook dialing time out D1=0x8ae2 D2=0x2aa715:29:06 denial station 1564 cid 0x2aa7
Does this give us any insight?
------------------------------
Tim Haslett
Network Admin
UAS, Inc.
Original Message:
Sent: 12-03-2021 07:41 AM
From: RIchard Browne Jr
Subject: Voicemail Issue for TTY User
Hi Tim,
I would think it is the coverage path. We always use a cover path to get to voice mail, but is it playing an announcement from a VAL board or Media Server, or is it the actual voice mail greeting? I would use List Trace Station (extension #) to find out where the call is going and work back from there.
Kind Regards,
Richard
------------------------------
Richard Browne
Sr. Telecommunications Engineer
Adventist HealthCare
820 West Diamond Avenue, Suite 600
Gaithersburg, MD 20878
Office #: 1-240-826-6465 / 1-240-637-4045
Email: RBrowne@AdventistHealthCare.com
Original Message:
Sent: 12-02-2021 08:02 AM
From: Tim Haslett
Subject: Voicemail Issue for TTY User
Hi All,
Avaya Aura CM 8.1
We have a TTY phone user, whose extension is set up as an SLT port. When someone calls from an outside number, they get the voice mail outgoing message, and then the system hangs up. If the call comes from a number that is set as an EC500 number within the system, then the caller gets the outgoing message and can then leave a message.
This user never complained of any voice mail issues before we upgraded from CM 5.1 almost a year ago.
Looking at the Station in SA, there is no coverage path set. Could that be the issue?
------------------------------
Tim Haslett
Network Admin
UAS, Inc.
------------------------------