Is there a reporting tool available to create a real time (or almost real time) heat map of the area codes that are calling and if it is a land line or mobile? We currently have CMS 17 and CM 6.x and ECH. Our calls go through AEP 6.x where we can caapture the incoming ANI,but don't have a good way to export that data and map it. We have SAS reproting we can use, but that is not pratical because of the need for constant uploads.
Does anyone do this today and have any suggestions on the best way to do this.
David Olson Business Analyst, RPM