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  • 1.  Avaya Workplaces Dialing Rules

    Posted 07-08-2021 10:56 PM
    Edited by James Davis 07-08-2021 10:57 PM

    I can't seem to find a good document on how this is managed and setup, and we are testing this manually at first and the fields are pretty ambiguous. So does Avaya Workplaces Dialing Rules support the following scenarios in our Local Dialing plan:

    Having 3 Area Codes that are both Local and Long Distance from us (So 10 digit dial for local, 11 digit dial for long distance)

    A PBX that Spans multiple areas, so we have extensions in different LATAs throughout the state of Nebraska.

    And a WIDE Range of PBX Extension Numbers (Or what Workplaces calls PBX Main Prefix)

    So I am wondering if anyone else has found themselves banging their head on the wall trying to get the Dialing Rules to just "Work" for Workplaces?

    It would be super helpful if Avaya would put out a document explaining in detail each one of the fields of the Dialing Rules (Found Below):


    James Davis
    Lead Voice and Data Engineer
    University of Nebraska Medical Center
    Omaha NE

  • 2.  RE: Avaya Workplaces Dialing Rules

    Posted 11-17-2021 04:13 PM
    Hi James,
    If you still have the task of setting up Dialing Rules I would like to help.
    The settings you are speaking about usually are filled in automatically from AADS, when you use automatic configuration.
    For example AADS has:
    PHNOL = 9   Outside line access code. The number you press to make an outside call = "Number to Dial Outside Line" in IXWP.
    PHNDPLENGTH = 6   Internal extension number length  =  "Length of Internal Extensions" in IXWP
    Extensions range is not a main PBX Prefix.
    Did you check related settings in Comminication Manager :

    change dialplan analysis command also useful.
    IXWP gets these settings from Session Manager using PPM.

    Ruslan Makrushin
    Forum Moderator
    Senior System Administrator
    Rostelecom Digital Technologies

  • 3.  RE: Avaya Workplaces Dialing Rules

    Posted 01-18-2022 06:34 PM
    Edited by Tom Lynn 01-18-2022 06:35 PM
    Is this still something you're working on?  We gave up on dialing rules for a few reasons:
    • They could not distinguish between a 7 digit local call and our internal 7 digit private numbering (no longer an issue)
    • With our SIP Trunk carrier, we have national rates that apply anywhere we dial, so a local and a long distance call are the same cost.  Seven digit dialing is essentially dead now and any remaining ten digit dialing we promote to 1+10 with digit conversion.
    • calltype analysis is available to address corner cases.

    My feeling about the dialing rules is that they're most effective when all users have to play by the same rules.

    Would love to know what you decided to do.

    Tom Lynn

  • 4.  RE: Avaya Workplaces Dialing Rules

    Posted 01-19-2022 02:00 PM

    Hello Tom -

    Yeah we are in the same boat here too, we tried to get this working, but banged our head against the wall enough that I have shelved this for now. It didn't seem to matter how much we fiddled with it, we would always run into a scenario that didn't work right...

    I like the idea of what you all are doing with the SIP Trunk, and we may just venture that way... 


    James Davis
    Voice and Data Senior Engineer
    University of Nebraska Medical Center
    Omaha NE