Hey there, we are getting converted over from a vpn/h.323 based phone system to a SIP based system. We are using a mixture of AAFD, J179s, and 9611g's. On our hard phones, when we convert from h.323 to SIP signaling, we lose the top row of programable buttons. I think the space becomes dedicated to the vustats feature and one other. We don't use either of these features though in our environment. Our admin phones don't have that top line unusable.
What we are trying to figure out and, thus far, hitting a brick wall on, is there a way for a SIPCC (SIP Call Center) extension to be able to use all 4 rows (8 buttons in half screen mode)? Is this a change we could make on our settings file or custom extension templates we could use? Will take any/all advice I can get.
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Matt Moffat
Helpdesk Tech
Protocall Services
Portland OR
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