Chicago Chapter Meeting: 6.16.22

When:  Jun 16, 2022 from 10:00 AM to 12:00 PM (CT)
Associated with  Illinois - Chicago

Please join the Chicago Chapter for a virtual meeting, sponsored by eGain! Learn about AI enabled Knowledge Management from eGain, a leading provider of cloud customer engagement solutions. Registration is open to members and non-members! Partners are encouraged to invite their customers.


10:00 am - 10:15 am: Virtual Meeting Opens; networking

10:15 am - 10:30 am: Welcome and IAUG/Chapter updates

10:30 am - 11:30 am: What is Artificial Intelligence enabled Knowledge Management and how it is the launch pad for enhancing your digital customer experience. Presented by Victor Kelly and Glen Graessley

11:30 am - Noon: Q&A; closing remarks; Prize giveaways

Presentation information:

eGain Gartner recommends Knowledge Management as the #1 technology for customer service for 2022. AI enabled Knowledge Management empowers agents, customers, and internal business users to seek answers for themselves with powerful, interactive guides. Reduction in escalation requests and average handle times can be realized by providing answers to most frequently asked questions exactly when and where customers need them. eGain’s Alliance Partnership with Avaya opens the door to market leading, omni-channel customer engagement applications and services. 



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Susan Cope