New York City Chapter Meeting: 5.17.22

When:  May 17, 2022 from 08:15 AM to 01:00 PM (ET)
Associated with  New York - New York City

Join us, in person, for the next New York City Chapter meeting, sponsored by Avaya! Avaya is hosting us at their Executive Briefing Center at 1 Penn Plaza, 16th floor, in New York! Come spend the day learning from engaging presenters and networking with industry professionals. Members and non-members are welcome to register, and partners are encouraged to bring their customers. We can't wait to see you in person again!


8:15 am – 9:00 am: Breakfast and Networking

9:00 am – 9:10 am: Opening Remarks by NYC IAUG

9:10 am – 9:25 am: Avaya Update

9:25 am – 10:30 am: Avaya Remote Worker and Contact Center Agent solutions, presented by Brad Black, Senior Product Manager at Avaya.

10:30 am - 10:45 am: Break

10:45 am – 11:30 am: Solution Demonstrations and Tour by Carolyn Laffan Miller,
Senior Manager, Executive Briefing Program, Avaya

11:30 am – 11:45 am: Break for Working Lunch

11:45 am – 12:30 pm: Demonstrations over Working Lunch:
Verint Desktop Processing Analytics for Remote Agents by Ken Carlo,
Director, Global Alliances, Verint

12:30 pm – 12:40 pm: Giveaways and Surveys

12:40 pm – 1:00 pm: Tour of 1 Penn Work/Life Social Area, Closing Remarks and Networking

Directions Link: 


Avaya Executive Briefing Center (EBC)
1 Penn Plaza
16th Floor
New York City, NY 101196
Event Image


Kathleen DeSantis