Please join the Georgia Chapter for a virtual meeting on October 20th, sponsored by ConvergeOne! Meeting will be held from 3-5pm, with a fun charcuterie/cheese tasting
3:00 to 3:10 PM: Welcome
3:10 to 4:10 PM: David Lover, ConvergeOne
Hear David talk about C1Conversations: Bringing solutions to the customer experience conversations
C1Conversations is a holistic integration platform-as-a-service, enabling next-gen CX applications to legacy call center infrastructures.
C1Conversations provides solutions that help:
- Leverage and protect existing technologies and their associated investments, including CC, CRM, and back-office systems
- Empower agents with a single pane of glass view into all voice and digital interactions
- Contain costs and generate revenue via a digital customer experience across all channels, including AI-based IVA
- Gather relevant data across systems to gain an in-depth understanding of CX trends, intents, and realities
Most companies today rely on multiple apps, along with both premise and cloud-based services to help their business run smoothly. However, because apps and platforms are rapidly increasing and evolving, it becomes difficult to streamline technologies – which can ultimately prevent a business from running as efficiently and effectively as possible. Additionally, customer experience can often be disjointed and inconsistent. C1Conversations is the only integration platform of its kind that can provide multi-faceted solutions for complex, back-end business and contact center problems.
4:10 to 4:55 PM: Charcuterie/Cheese Tasting
Join us for a special charcuterie/cheese tasting event! (dairy and gluten-free options are available)
4:55 to 5:00 PM: Meeting Closure