IAUG Webcast: Making Managed Services Deliver Meaningful Business Outcomes (not just SLAs)

When:  May 25, 2022 from 11:00 AM to 12:00 PM (CT)
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"My Managed Service Provider is achieving all of their SLAs (Service Level Agreements)...so why am I missing my business requirements?" In our work with large organizations, we hear some version of this frequently. In this presentation, attendees will learn why the average managed services contract is not structured to support their business requirements, and how they can make sure their future contracts are designed to successfully deliver against customer KPIs (Key Performance Indicators), not just standard SLAs.

Speakers: Scott Sweet, CEO, Axim Global
Rob Hendricks, Director, Consulting Delivery, Axim Global