Los Angeles Connect

When:  Jul 26, 2022 from 02:00 PM to 06:00 PM (PT)
Associated with  California - Southern
The IAUG Connect event series is comprised of elevated local events that will allow members to network and engage with other members in their area! Attend these events to get unique insights into Avaya solutions, engage with likeminded individuals near you, and have fun!

Join us for IAUG Connect Los Angeles, sponsored by Intradiem, for great content and networking followed by a happy hour. Detailed agenda to come. Visit this page often as details are announced! In addition, all attendees have a chance to win two tickets to tour the Grammy museum!

Nonmembers are welcome!

IAUG Connect Los Angeles Agenda

2:00 – 2:25 PM

Registration | Coffee


Community & Connect:  Roundtable Discussion on Solution Resolution, Current Projects, Industry Job Openings

2:25 - 2:30 PM

 IAUG Welcome

2:30 - 3:00 PM

Complete the CCaaS Ecosystem with Intradiem” -  Kevin Jolliffe, SVP, North America , Intradiem

3:00 - 3:10 PM


3:10 - 3:50 PM

"Building Experiences with Avaya OneCloud Experience Platform" - Kristine Konrad, Solutions Marketing, Avaya  

3:50 - 4:05 PM

Moderated Q&A with Avaya - Moderated by Lori Wodrich, IAUG Vice President | Senior Systems Engineer, Amerisure Insurance. 

4:05 - 4:45 PM

"ACO Project Overview" Slade Besson, Director of Telecommunication and Networking

Nicholls State University |  IAUG Board of Directors

4:45 - 5:00 PM

"IAUG Updates and Customer Advocacy Spotlight:  Avaya Feature Requests, Women in Technology, and more!" - IAUG Headquarters & Board Members

5:00 - 6:00 PM

Networking Cocktail Hour: Grab a drink and some passed apps on the Nixo Patio enjoying views of LA!

Avaya Featured Session: 
"Building Experiences with Avaya OneCloud Experience Platform"

Kristine Konrad, Solutions Marketing, Avaya 

This presentation will describe the value and differentiation of the Avaya OneCloud Experience Platform. Customers are more empowered, and demanding, than ever before. In response organizations are making adjustments to how they sell, how they service, and how they work. This presentation will demonstrate the value of creating a Total Experience strategy, why an Experience Platform is more than just a simple rebrand of CCaaS, and the value of a converged platform.

Featured Customer Session:
ACO Project Overview: Nicholl State's Migration to ACO

Slade Besson, Director of Telecommunication and Networking
Nicholls State University |  IAUG Board of Directors

The presentation will cover Nicholls State's migration path from the Avaya CS1000 to Avaya Cloud office. In this presentation, Slade will discuss why they chose ACO, the design process, and implementation. He will also cover how Nicholls reacted to Hurricane Ida during their implementation of ACO. Explore a customer's perspective into their current ACO project. Ask questions, get answers!

Partner Session: “Complete the CCaaS Ecosystem with Intradiem”
Join this interactive discussion with Intradiem to learn how Intelligent Automation completes your CCaaS ecosystem by increasingefficiencies while improving the agent and customer experience.

Q&A Moderator
Lori Wodrich
IAUG Vice President | Senior Systems Engineer, Amerisure Insurance.

Venue Details:

E-Central at LA Live https://ecentralhotel.com/

Session: Olympic/Figueroa Ballroom

Cocktail Hour: the Nixo Lounge

Sponsored by Intradiem

*Non-sponsoring partners are requested to only send 2 partners from their organization, in order to ensure enough space for customers. 

Parking Information:  Guests are encouraged to park at the hotel.  Upon entering the hotel and registration area for IAUG connect, customers will receive parking validation. 


E-Central 1020 South Figueroa Street
Los Angeles, CA 90015