Arizona Chapter Meeting: 11.10.2020

When:  Nov 10, 2020 from 10:00 AM to 11:30 AM (MT)
Associated with  Arizona - Phoenix

Join us for the next Virtual Arizona Chapter Meeting, sponsored by VOX and Mutare! Hear about advancing your communications technology for remote work, and managing compliance & security in the contact center. You won't want to miss these presentations, and this meeting is open to members and nonmembers. We look forward to seeing you online!


10:00 am: "Advance your Communication Technology for the Teleworkforce", Presented by Rich Quattrocchi, VP of Digital Transformation, Mutare

  • Description: By now, your business has worked out many of the work from home kinks, but solutions are far from ideal. Empowering your enterprise voicemail has never been more important! Providing VPN phones, virtual desktop clients and forwarding DIDs to cell phones, is adding another barrier to handling missed calls. Employees are adapting but need better tools for filtering out voice spam and cutting through digital distractions to work more efficiently while sharing their “workspace” with spouses and children. Mutare will showcase its latest rapid deployment software tools to serve your callers, employees and improve your enterprise bottom line. This session includes demonstrations of real-world, cloud ready solutions without the need for hardware. Attendees will walk away with a strategy you can implement in under two weeks.

10:45: "Keep your customers! – Managing Compliance and Security in the Contact Center" -  Executive Leadership Fireside Chat by VOX Network Solutions

  • Description: Join the VOX executive leadership team for this lively discussion on how organizations should best approach compliance, privacy, and security in the contact center space WITHOUT sacrificing productivity and customer experience. Topics covered are:
    • Best practices for mitigating compliance risk now that your agents are working from home
    • How to maximize Work Force Optimization (WFO) for better security
    • Security Blind spots and how to avoid them
    • Proactively managing external threats to your contact center environment
    • Securing and backing up your Interactive Voice Response (IVR) solution
    • And more…
Avaya Spaces Information: 

Please use the below link to join via web, please note that Google Chrome is the most compatible browser

Space ID: 695-663-189

Dial-In Numbers
US (Toll Free): +1 855-378-8822
CANADA (Toll Free): +1 855-378-8822
US: +1 513-912-0606
CANADA: +1 647-799-6626


Dial-in Instructions:
Avaya Spaces information can be found above