South Africa Event: Johannesburg

When:  Nov 8, 2022 from 09:00 AM to 07:30 PM (SAT)
Associated with  South Africa

All About the Experience: Join us in Johannesburg and Cape Town!

Join fellow South African Avaya users for the first in-person IAUG SA Chapter event since 2019! We are excited to host you for a full day of customer stories, partner presentations, and networking, followed by an evening reception. Lunch and coffee/tea to be provided as well. Please see below for an updated agenda! More specifics to be released in the coming weeks. Please note, IAUG membership is free for all, and there is no charge to attend this exciting event. Looking forward to seeing you there!



Welcome & IAUG Update

Avaya Update - Brett Butler, Managing Director, Avaya

Tea/Coffee Break

IAUG - All About the User Group - Adriane Davis, IAUG International Board Member

Avaya "Total Experiences" - Brett Butler

Total Experience (TX) challenges organizations to think about the entire customer and employee experience. It requires building strategy, technology capability, and innovation frameworks holistically, as the experience needs to be end-to-end, embracing Customer Experience (CX), Multiexperience (MX), Employee Experience (EX), and User Experience (UX). Instead of planning, implementing, and measuring these different functions in silos, TX requires organizations to bring them all together.

"A sneak peak" - More details to come!


Avaya Customer Tells Their Story and Experience During Major Project

"One Workforce" - Douglas McNeilage, Verint

"A sneak peak" - More details to come!


Networking Reception and Cocktails

More agenda details to be released as they become available

 Event Details: November 8th, 2022

9:00 AM - 7:30 PM

1 Tamchele Avenue

Beverley, Johanesburg

2191, South Africa


1 Tamchele Avenue
Johannesburg, 2191
Event Image


Louise van Zyl
+27 82 881 6295