Please join the Central NY Chapter for a virtual Chapter meeting on June 23, sponsored by eGain!
10AM - CNY Chapter Business & Avaya Updates
10:30AM - eGain introductions and presentation - Victor Kelly and Glen Graessley
What is Artificial Intelligence enabled Knowledge Management and how it is the launch pad for enhancing your digital customer experience. eGain Gartner recommends Knowledge Management as the #1 technology for customer service for 2022. AI enabled Knowledge Management empowers agents, customers, and internal business users to seek answers for themselves with powerful, interactive guides. Reduction in trouble ticketing and escalation requests can be realized by providing answers to most frequently asked questions exactly when and where customers need them. eGain’s Alliance Partnership with Avaya opens the door to market leading, omni-channel customer engagement applications and service
12:00PM - Q&A
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