General IAUG Discussion Forum

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  • 1.  Soft phones or Desk phones

    Posted 02-01-2023 05:00 PM
    Does anyone have documentation on reducing the number of desk phones in Government?  With remote workers and the push of online apps like teams, zoom, etc. has anyone reduced their handset count, due to the shift in technologies?  How about moving from physical handsets to applications, reducing the desk real estate and easier for hotelling staff.   Let me know.

    Thank you for your time.

    David Frye
    Telecomm Manager
    Tucson City Government
    Tucson AZ

  • 2.  RE: Soft phones or Desk phones

    Posted 02-14-2023 01:07 PM


    That is very vague. I don't have any documentation but I know of plenty of organizations that have made the switch to primarily softphones. Every company is different but if I had additional information I'd be happy to work with you to compile an ROI strategy to support a shift like this. -

    Stephen Robitaille
    Account Executive
    intlX Solutions