Contact Centers, CRM Customer Engagement

Hello All,

We are having an issue with the Service Observe button showing up on the Workplace App.  The button is working on the phone but not on Workplace.  Is anyone else having this issue?

HI Timika,

Is your workplace app configured to use with Agent features?  I have the sip-sobsrv button added to the Feature Buttons tab of my extension and it does show up in Workplace when configured for use as an Agent.

Hello All,

We are having an issue with the Service Observe button showing up on the Workplace App.  The button is working on the phone but not on Workplace.  Is anyone else having this issue?

HI Timika,

Is your workplace app configured to use with Agent features?  I have the sip-sobsrv button added to the Feature Buttons tab of my extension and it does show up in Workplace when configured for use as an Agent.

Hello All,

We are having an issue with the Service Observe button showing up on the Workplace App.  The button is working on the phone but not on Workplace.  Is anyone else having this issue?

Hello All,

We are having an issue with the Service Observe button showing up on the Workplace App.  The button is working on the phone but not on Workplace.  Is anyone else having this issue?

Here is the latest guide for Planning and Administering Avaya Workplace client for all platforms dated January 2024.  It's a long read, but provides some good details on how to get your Workplace users setup for use with Agent features like the service observe function.

Hello All,

We are having an issue with the Service Observe button showing up on the Workplace App.  The button is working on the phone but not on Workplace.  Is anyone else having this issue?

Here is the latest guide for Planning and Administering Avaya Workplace client for all platforms dated January 2024.  It's a long read, but provides some good details on how to get your Workplace users setup for use with Agent features like the service observe function.

Hello All,

We are having an issue with the Service Observe button showing up on the Workplace App.  The button is working on the phone but not on Workplace.  Is anyone else having this issue?