General IAUG Discussion Forum

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  • 1.  SIP Reachability Options for Agents

    Posted 12-05-2022 09:37 AM
    We are on release 8.1 and have H323 and SIP agents. 

    We are working with AUX reason codes, facilitating status, for both local and remote agents.

    Below is from system parameters feature options (page 15)
    Does anyone have a good explanation of how these options interact?

    I want to know how this will affect the agent's experience.

    Thank you,

    Kathleen DeSantis
    Telecommunications Manager
    Maimonides Medical Center
    Brooklyn NY

  • 2.  RE: SIP Reachability Options for Agents

    Posted 12-06-2022 07:17 AM
    Hi Kathleen,

    Did you see this information on the AVaya documentation pages - SIP Station Reachability Checking Options field descriptions (

    Hope this helps.

    Tim Eddinger
    Enterprise Network Manager
    Seneca Foods Corp.
    Fairport, NY