Contact Centers, CRM Customer Engagement

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  • 1.  Proactive Outream Manager (POM) - Basic Study material

    Posted 5 days ago
    Hi All,
    Soon, I will be supporting Avaya Aura Experience portal & POM servers in a CC environment  and I am looking to attain the basic architecture & support knowledge on these products. If any one has material, links, educational videos then please share with me.

    Thank you in advance.

    ------------------------------
    Arslan Ali
    UC Consultant
    Vodafone
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  • 2.  RE: Proactive Outream Manager (POM) - Basic Study material

    Posted yesterday
    Edited by Ruslan Makrushin yesterday
    Hi, I looked at what I have on this topic and see some materials about Voice Portal.
    Experience Portal is a ex-Voice Portal really.
    These docs are very useful because in a concise form they give a clear idea of such questions as:
    - INTEGRATION
    - CONFIGURING THE PBX TO INTEGRATE
    - SYSTEM PARAMETER FEATURES
    and more.
    https://drive.google.com/drive/folders/1I2yxiFY8us5DdVt8ujUNjdF40_u-TRvc?usp=sharing
    Let us know later what architecture and support questions you have.

    ------------------------------
    Ruslan Makrushin
    Forum Moderator
    Senior System Administrator
    Rostelecom Digital Technologies
    Moscow
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  • 3.  RE: Proactive Outream Manager (POM) - Basic Study material

    Posted 10 hours ago
    Thank you so much Ruslan. Appreciate your help.

    --
    Warm Regards,
    Arslan Ali Zaidi |arslan.ali24@gmail.com |