Contact Centers, CRM Customer Engagement

We are using AAFD version 2.x and can not get the MWI icon in AAFD to illuminate when there is a new voicemail message waiting for the station extension. The Message Waiting Lamp Indicates status for is set to station in the system-parameters features. I have compared settings on an H.323 station that uses one-x agent and the MWI icon illuminates there, but not with the same settings on the SIP station in AAFD.

Anyone else had this issue or know if maybe this is a defect in AAFD?

Hi Mike,

Did you do the following in the AAFD client?

Procedure
1. In the Avaya Agent for Desktop Settings window, on the Settings tab, click the
Preferences menu.
2. In the Message Waiting Indicator area, select the Show Message Waiting Indicator
check box to activate the message waiting indicator.
3. In the Voice Mailbox Number field, enter the appropriate voice mailbox number of the
agent.
Note:
You must select a DTMF type for the SIP stations only. For H.323, DTMF type is not
required.
4. In the DTMF type field, click rtp-payload.
5. Click Save

We are using AAFD version 2.x and can not get the MWI icon in AAFD to illuminate when there is a new voicemail message waiting for the station extension. The Message Waiting Lamp Indicates status for is set to station in the system-parameters features. I have compared settings on an H.323 station that uses one-x agent and the MWI icon illuminates there, but not with the same settings on the SIP station in AAFD.

Anyone else had this issue or know if maybe this is a defect in AAFD?