Hi Jayne,
I faced the problem of
network instability on a computer connected through the built-in switch of Avaya J100 Series IP Desk Phone with the 4.0.7.0.10 and 4.0.7.1.5 firmware. Then a newer FW was provided and the problem was solved.
As I can see you don't have audio from remote side during a call or conference but no problem with network itself ?
If so might be voice is blocked by antivirus ? What do you have in reports, intrusion detection section ?
It also makes sense to do on one of the laptops:
on the Windows PC, check if the Ethernet card has flow control enabled. If so, then disable it and re-test.
- Network and Internet settings
- Change Adapter Settings
- Select Ethernet card
- Go to Advanced tab
- Disable Flow Control
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Ruslan Makrushin
Forum Moderator
Senior System Administrator
Rostelecom Digital Technologies
Moscow
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Original Message:
Sent: 07-29-2022 04:41 PM
From: Jayne Hogle
Subject: Issue with Avaya Workplace and Microsoft Teams call dropping/no audio with G8 hubs/port replicators
We are starting to see a issues specifically with no audio on new laptops that are using the G8 hubs/port replicators. It is happening with Avaya Workplace client and Microsoft teams. We have tried all the usual troubleshooting with making sure drivers are current. We have evaluated several of these hubs and the best one we have found is the Nov8tech. Is anyone else seeing these type of issues and have any thoughts on how to avoid the instability?
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Jayne Hogle
Sr. Manager Unified Communications
American Heart Association
Kent WA
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