Hello,
I have a tool that I created for Operators at an 1800 room hotel. It's python code that pulls all 'numbers' from Avaya CM. Numbers include stations, vdn, agent IDs, (anything that is a number) and dumps it into a local sqlite3 database. The database is loaded and routed as an api for a search form with notes.
How it works:
1. Operator opens program and do a fresh import from Avaya CM (takes a couple of seconds),
2. During shift, operator searches by name or extension (auto-complete search),
3. Operator creates notes against the extension (only owner (person logged into PC) of note can view, edit, delete notes),
4. Program can be setup to get call-forward status, do not disturb status (values are from last import),
5. Rules can be setup and are persistent -- rules like preventing extensions from appearing in search results OR have a note auto-appear when extension is selected,
6. Program is setup to have a local database, each operator PC has its own database (program was built so that Operators have a way to search extensions and names when the network is down),
7. Program can have a central database as simple as in a shared folder or as robust as a production database on a server.
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Chas C
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Original Message:
Sent: 08-28-2023 10:44 AM
From: Brian Stahl
Subject: Getting VDNs in the Person Lookup tool in Avaya Attendant, is it possible?
Hello, does anyone know if it is possible to get VDNs into the Person lookup tool in the Avaya Attendant software? As far as I understand, it only looks up numbers for stations. Thank you in advance for any assistance
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Brian Stahl
Project Manager
Heywood Hospital
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