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  • 1.  Avaya Workplace Bridged Call Appearances

    Posted 14 days ago
    I wanted to see if anyone had any information on Avaya Workplace and bridged call appearances.
    The issue we are having is that any bridged call appearance is altering even with Bridged call alerting is not enabled in CM.
    Any other SIP based hard phone acts as expected as does not alert.
    We think this may have changed in a recent release of Workplace.
    Avaya Workplace version 3.28.0.73.20
    Avaya CM Version R018x.01.0.890.0

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    Mike Cognato
    Telecom Engineer
    DCCC
    Marple PA
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  • 2.  RE: Avaya Workplace Bridged Call Appearances

    Posted 14 days ago
    Just a thought, but could this be apple push notifications instead of IX workplace itself?

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    Michael Mason
    Network Engineer - Voice
    Sonic Healthcare Limited
    Macquarie Park
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  • 3.  RE: Avaya Workplace Bridged Call Appearances

    Posted 14 days ago
    Thanks for your response.
    I don't think so.
    When we disable Workplace from auto starting alerts go away.

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    Mike Cognato
    Telecom Engineer
    DCCC
    Marple PA
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  • 4.  RE: Avaya Workplace Bridged Call Appearances

    COMMITTEE MEMBER
    Posted 14 days ago
    Can you check the setting in the change off-pbx-telephone station-mapping xxxxx form?  Page two, there should be the bridged call alerting option under the OPS line.  In theory, that would control if the station gets the ringing alerts for bridged appearances.

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    Nick Kwiatkowski
    Director of Design and Engineering
    Michigan State University
    East Lansing MI
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  • 5.  RE: Avaya Workplace Bridged Call Appearances

    Posted 13 days ago
    I had the a similar or same issue and got a answer from Avaya that may help

    i.e. in my case i had ext 8506 on two stations x 5506 and X4084 as a BCA

    set up as below

    station 4084

    6:brdg-appr  B:1 E:8506            R:Y

    the other
    station 5506

    6:brdg-appr  B:1 E:8506            R:n

    on J100 worked as expected
    on IX workplace for station 5506 on iPhone still got an alert for x 8506

    so what would happen is
    CM will use the first station 4084 configuration to generate the alert-info=internal only

    When I changed  4084 to No ring as per below 
    station 4084 

    6:brdg-appr  B:1 E:8506            R:N

    My Issue was resolved,

    the official answer from Avaya was

    By design CM will only send one one Publish message to the user list which has bridge call appearance for same station.

     This is working as designed


    Hope this may help
    Adrian,



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    Adrian Baker
    IT
    Clayton UTZ
    SYDNEY
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  • 6.  RE: Avaya Workplace Bridged Call Appearances

    Posted 8 days ago
    Thanks Adrian,
    That seems to have taken care of the issue.
    I don't think I would have stumbled into that on my own.


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    Mike Cognato
    Telecom Engineer
    DCCC
    Marple PA
    ------------------------------