Original Message:
Sent: 06-23-2023 06:36 PM
From: Chip Powell
Subject: Avaya Messaging - Is SSO Broken for anyone else?
Chris, did this get resolved? Were you able to speak to anyone at Engage who provided feedback?
P.S. - Great to meet you in person this week!
Original Message:
Sent: 06-16-2023 06:28 PM
From: Chris Rosenstock
Subject: Avaya Messaging - Is SSO Broken for anyone else?
Still not working for us. For our Avaya Messaging Hybrid SAML SSO configuration, I received a message today requesting that we change sso.apps.avaya.com to accounts.avayacloud.com.
However, I can't just change the SSO URL, it is greyed out in the UCSConfig.exe utility and is statically set to use sso.apps.avaya.com.
I think Avaya needs to reinstate sso.apps.avaya.com or develop a new utility that uses the new SSO URL.
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Chris Rosenstock
Lawrence Berkeley National Laboratory
Berkeley CA
Original Message:
Sent: 06-16-2023 05:53 PM
From: Tom Lynn
Subject: Avaya Messaging - Is SSO Broken for anyone else?
I just got in to the normal SSO site, but had trouble earlier. Maybe things have improved.
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Tom Lynn
Forum Moderator
Original Message:
Sent: 06-16-2023 05:22 PM
From: Chris Rosenstock
Subject: Avaya Messaging - Is SSO Broken for anyone else?
Avaya has confirmed that we are not the only customer who has reported this SSO issue. No solution has been provided at this time.
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Chris Rosenstock
Lawrence Berkeley National Laboratory
Berkeley CA
Original Message:
Sent: 06-13-2023 10:36 AM
From: Chris Rosenstock
Subject: Avaya Messaging - Is SSO Broken for anyone else?
We use Avaya Messaging v11 and Avaya Cloud as the SSO provider using their IX Messaging Services App. It has been working for about a year, but now the SSO URL https://sso.apps.avaya.com/ returns a 502 Server Error.
Is anyone else using Avaya Messaging and SSO experiencing this same problem? I opened an SR with product support, but they concluded that this is an issue with Avaya Cloud where we have SSO setup. We're having trouble getting support from the Avaya Cloud team.
If this is not a product issue, then we can't be the only customer having this issue. In fact, just clicking on the link above reproduces the error.
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Chris Rosenstock
Lawrence Berkeley National Laboratory
Berkeley CA
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