General IAUG Discussion Forum

Is it just me or is the Avaya process for purchasing products outside the US really that bad? We are a global company (headquartered in the US) with most of our expansion to our ACM occurring abroad. We use what has got to be one of Avaya largest business partners (they would say the largest)  and even my BP is telling me it's a difficult process. What say you? Am I being fed a line of bull or does Avaya really have such a poor global offering? 

As much as I hate it I am ready to call Microsoft to begin discussing migration. Someone please talk me off the ledge,I don't even like their flavor of cool aid.

Hi Jerry,

International deployments can be very tricky for a variety of reasons. Avaya does not have a single business partner that can provide service in every country, but many of them are members of the Aura Alliance and can work with other BPs to make the process a bit easier.

I chair the IAUG Advocacy Committee. If you need introductions to an Aura Alliance company (or need assistance with anything else), please reach out to our committee. You can open a ticket using the Issue Tracker on the IAUG site (http://www.iaug.org/p/is/ty/type=1). We'll be back in touch right away.

Best of luck,

Bill Moore

IAUG Director

Hi Jerry, I work for a business partner and we install in virtually every country, most of our larger customers are US based and we provide services for their global offices.Maybe you are using the wrong business partner.