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Avaya NOC Position Open, Midtown NYC

  • 1.  Avaya NOC Position Open, Midtown NYC

    Posted 10-10-2012 11:42 AM

    I am currently looking for an onsite Tier 1 NOC Specialist, Below are just a few of the requirements, if you are interested or need more details, please send me an email with your resume to [email]nicholas.dattilo@gmail.com[/email]


    Provides Help Desk support over the telephone and through email to clients for voice and data desktop and network solutions.

    Ascertains probable cause of problems and provides technical information to the appropriate clients.

    Utilizes remote access to PBX and data operating systems and direct communications with clients within the established department guidelines for consistency of solution support.

    Responds to internal and external customer inquiries in a timely manner.

    Initiates escalation and follow up procedures to assist in timely issue resolution.

    Responsible for monitoring and trouble shooting of alarms.

    Perform initial diagnosis of problems related to network, system, and services failures

    Remotely debugs hardware and software basic problems, coordinates preventive maintenance, and/or corrective programs.

    Identifies and refers system, network and chronic problems to senior team members through direct trouble analysis and/or diligent monitoring of service tickets.

    Provides basic support for PBX and voice mail software programming; software express.

    Provides basic programming support for email server connectivity, TCP/IP configuration and anti-virus issues.

    Learns and utilizes up-to-date knowledge on current and new communications hardware and software systems.

    Performs other duties as assigned by the Manager, NOC.


  • 2.  RE: Avaya NOC Position Open, Midtown NYC

    Posted 11-15-2012 08:21 AM

    Position is still open