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Sr System Admin- Contact Center (KC, MO)

  • 1.  Sr System Admin- Contact Center (KC, MO)

    Posted 09-12-2012 08:12 AM

    [URL="https://tyco.taleo.net/careersection/external/jobdetail.ftl?lang=en&job=1215035"]Apply Here[/URL]
    We are looking to fill a direct hire roll in our Kansas City, Mo. This is a VIP position that we are looking to fill as soon as possible with the right candidate. Please apply online via the links below if you are interested.

    Summary:
    Able to lead and coordinate support efforts to resolve issues and optimize performance in a multiple platform contact center. Has working knowledge of telecommunications networks, including SIP, VOIP, network connectivity, and call handling. Has experience with TDM and IP PBX systems, ACD, reporting, and other telecommunications adjuncts including call recording, IVR, call accounting, and call routing. Has experience implementing and supporting Avaya Contact Centers including Skills Based ACD Routing, CMS ACD reporting, and interoperability with other telecommunications systems and adjuncts. Excellent customer service and communication skills with internal and external customers required. Best Services Routing design and deployment skills desirable.

    Duties and Responsibilities:
    •Complete assigned complex and/or long-term engineering projects within budget and schedule guidelines.
    •Create detailed design and deployment documentation from technical architecture designs for communications systems, networks, hardware, software, transmission and signaling systems.
    •Assists in evaluation of new products.
    •Perform problem resolution and assist in the development and documentation of department processes, technical standards, and interface applications.
    •Monitor protocol compatibility and perform systems tuning and make recommendations for improvements.
    •Assist in the planning, forecasting, implementation, and identification of resource requirements for moderately complex systems, and planning.
    •Coordinates, executes, assesses, and supports programs and applications.
    •Initiates change/improvement to the architecture as the business or technical requirements change.
    •Advises senior management on issues as they pertain to larger organizational issues/business initiatives.
    •Demonstrates broad experience and knowledge in application architecture for complex, cross-functional applications.
    •Performs other duties as assigned.
    [URL="https://tyco.taleo.net/careersection/external/jobdetail.ftl?lang=en&job=1215035"]Apply Here[/URL]
    Qualifications

    Requirements:
    Education: Four (4) year degree or equivalent experience
    Experience: 3-5 yrs, Avaya Contact Center experience a must

    Skills:
    Demonstrates knowledge of principles, concepts, and theories in ACD, VoIP, SIP, and telecommunications platforms, and has working knowledge of principles and concepts in other functions.
    About Us:
    Tyco Integrated Security LLC offers a highly competitive compensation and benefits plan including medical, dental, prescription coverage, flexible spending accounts, paid life insurance, matching 401(k), ongoing training, tuition reimbursement and more. And because we're part of Tyco International, we can prepare you for a career on a global scale.
    [URL="https://tyco.taleo.net/careersection/external/jobdetail.ftl?lang=en&job=1215035"]Apply Here[/URL]

    Direct Link: [URL="https://tyco.taleo.net/careersection/external/jobdetail.ftl?lang=en&job=1215035"]https://tyco.taleo.net/careersection/external/jobdetail.ftl?lang=en&job=1215035[/URL]
    Job: Information Technology
    Organization: Commercial
    Primary Location: United States-Missouri-Kansas City