Hi Richard,
The way Avaya words the description of SA8887 makes me doubt your configuration will work for two reasons:
- it says it works when the IP-Station goes off hook.
- It says that it doesn't work for SIP phones
Why can't an autodial button serve? Is there a requirement that the call be placed from an extension that is not the agent's phone? or on a specific secure trunk line?
For Reference:SA8887 - Hotline for IP Telephones
With the SA8887-Hotline for IP telephones feature, IP stations can automatically place a call to a
predetermined number inside or outside the PBX
when the IP station goes off -hook. This
predetermined number is stored in Communication Manager as part of the abbreviated dialing
list. Unless prompted for authorization, the hotline user receives calls normally. The term Hotline
22 Avaya Aura® Communication Manager Special Application Features August 2015
Station refers to the IP station configured with the hotline feature. The term Hotline Destination is
the predetermined number. In Communication Manager Release 6.2 and later, the SA8887-
Hotline for IP Telephones feature supports overlapped signaling on QSIG trunk.
Note: The Hotline feature does not work for SIP endpoints.------------------------------
Tom Lynn
Principal Engineer
Nordstrom, Inc.
Seattle
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Original Message:
Sent: 04-11-2020 04:52 PM
From: William Petilli
Subject: Hotline for IP Telephones
Wondering if anyone can help out with this. We currently have a group of traders that use Auto Ring Down Circuits. Each of these terminate to CO ports and are assigned an incoming destination extension. That extension gets created as a 2500 set and the hot line section is setup with the abbreviated-dial system list. That analog extension is then abrdg'd to the trader phones. When the press that appearance the call rings their far end counter party. We are converting these traders to J169 SIP phones and abrdg are not supported via SIP. We enabled the Special Application SA8887 (Hotline for IP Telephones). The fields for hotline that are on the analog station now appear when creating the extension as IP. After adding in the hotline information we then brdged the extension on the trader phone (instead of abrdg). However, when pressing the appearance nothing happens other than just getting dialtone. It doesn't follow the hotline info and auto dial the far end. To validate this I reverted this back to an analog station and abrdg appearance and it works instantly. Are there any other settings I need to adjust to get this working with an IP station?
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William Petilli
Director
Blackstone
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