Contact Centers, CRM Customer Engagement

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  • 1.  Nortel 2004 Call Logs

    Posted 11-30-2018 11:13 AM
    Is there a way to limit station call logs to only the calls to a prime DN and ignore calls to other station appearances?

    User has station appearances of bosses, coworkers, front desk phones etc. and only wants to see call log entries of those that called her directly.

    Nortel CS1K, v 7.6, Nortel i2004P2 phone.

    Thanks!
    Al


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    Al Feinberg
    Sr. Telecommunications Analyst
    Hershey Entertainment & Resorts
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