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Not Ready Pending - Avaya Oceana

  • 1.  Not Ready Pending - Avaya Oceana

    Posted 10-18-2018 04:14 AM
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    Hi everybody,

    I am struggling with an issue with Avaya Oceana Workspaces since a month now. Here is the situation :
    1. I have an extension H323 logged in on One Agent
    2. An Oceana Agent logged in on Avaya Workspaces with this extension and his login
    And when I try to change of this agent, I have this error on Workspaces "NOT READY PENDING"

    And in /var/log/Avaya/dcm/pu/CallServerConnector/CSC-csc-1.log I have these information:


    18/10 10:59:03.396 [tenerContainer-1] INFO .UcmSetNotReadyRequestListener - handleRequest() 2723781c-6fb2-433a-b891-e894abb466ba, res=1000, pending
    18/10 10:59:03.396 [1000 ] DEBUG .avaya.khepri.dmcc.CstaAddress - setAgentState() 1000, agent=null to NOT_READY pending
    18/10 10:59:03.422 [1000 ] DEBUG .avaya.khepri.dmcc.CstaAddress - onSetAgentStateResponse()
    18/10 10:59:03.422 [1000 ] INFO .UcmSetNotReadyRequestListener - sendSuccessResponse() 2723781c-6fb2-433a-b891-e894abb466ba
    18/10 10:59:03.424 [pool-18-thread-6] INFO cm.DefaultWriteResponseHandler - callback() 2723781c-6fb2-433a-b891-e894abb466ba

    So the state of the agent stay in Pending since I restarted the DMCC service on AES to release the link between CSC and AES.

    Oceana Release 3.5
    AES 7.1.3
    SMGR 8
    CM 7.1.3


    I'll very glad if someone can help me in this issue

    Thank you in advance

    ------------------------------
    Ousmane Alassane TOURE
    Apprentice Avaya Engineer
    OAB
    ------------------------------