Hello, does anybody know if there are settings to change aux codes(maybe from 1 or 2 specific codes, not all) to the idle state after a certain period of time? I know there is a log out feature but wasn't sure if you can get the users out of aux to idle. One concern is going to idle might not have the agent actually available and cause a RONA. We are trying to manage agents who might be taking advantage of aux codes not to pick up calls. So not all aux codes but specific ones.
Thanks,
Charles
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Charles Chang
Director, Information Technology
OneLegacy
2132295600
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