Contact Centers, CRM Customer Engagement

I want to create a custom CMS Agent Group Report in CMS Supervisor that would display the following fields:

Agent Name
Login ID
Login Time
Logout Time
Logout Date
Staffed Time

I do know how to create an Agents Login/Logout Skill Report (It uses a single value, not ranges nor lists).

Our agents use a range of assigned skills.

I would appreciate assistance,

I use the same thing, I don't know why this is not a standard report.

take your login/logout split/skill report and do report/design
go in edit-->inputs
add Agent, remove split/skill
go in edit-->queries and select and modify "data".
go in the "where" tab and paste this : "ROW_DATE = [Dates:] and haglog.LOGID = [Agent:] and ACD=$acd ORDER BY haglog.LOGID,haglog.LOGIN".
save and you are good to go.

forgot to mention, if you want to be able to run this with more than 1 agent, you can check the multiple-value checkbox in the edit-->inputs on the agent's row.

jooquase,

Thank you for the assistance,

I made a copy of the Login/Logout Split/Skill report.
Added Agent, Removed Split/Skill
Checked the Multi-Value checkbox

I ran into a trouble when i pasted in the "Where" tab.

The Query Asistant Window Pop Up Displayed
This query contains syntax error. Save it with Errors?

Do i need additonal steps?

If your using multi-value for agents, the where tab should show [Agents:] not [Agent:].

I've been looking for a way to do this report, too!  Thanks for the help - it works perfectly!