Northern California Chapter Meeting: 4.12.23

When:  Apr 12, 2023 from 10:00 AM to 02:30 PM (PT)
Associated with  California - Northern

Please join the Northern California Chapter meeting for an in-person meeting on April 12th at the beautiful Spinnaker Restaurant! Agenda and additional information attached below. We are looking forward to seeing you there!  Customer attendees will have a chance to win a brand new PlayStation 5 Console with Game Bundle!


Free valet parking (tips appreciated!) or self-park in adjoining lot. Continental breakfast and lunch buffet provided!


10am-10:20am - Breakfast, coffee, networking - Continental Breakfast provided

10:20am-10:30am - Introductions, The Job Hunt

10:30am-10:50am - Tech Talk

10:50am-12:00pm - Max Out your Contact Center Efficiency with Conversational AI – Owen Robinson, VP of CX Modernization, Waterfield Tech

Whether you’re just getting started or have some AI experience under your belt, join Owen and team as they guide you through how to leverage the latest conversational AI and contact center technology to optimize your entire workforce. From digital channels to virtual agents and human agents- you’ll walk away with a playbook to help you drive significant cost efficiencies by rebalancing your customer engagement strategy for optimal performance.

12:00pm-12:45pm - Lunch, sponsored by Waterfield Tech

12:45pm-1:30pm - Calabrio ONE Workforce Enterprise Management Demo – Bill Anderson, Calabrio Account Exec, SLED

1:30-1:40pm - Break

1:40pm-2:00pm - Avaya: State of the Business - Chris Dickson, Avaya

2:00pm-2:15pm - Chapter Update/Avaya ENGAGE 2023

2:15pm-2:30pm - Customer Raffle

2:30pm - Meeting after the meeting - to be announced!

Speaker Bios

Owen Robinson, VP of CX Modernization, Waterfield Tech

Owen is an experienced business and technical leader with over 20 years’ experience in contact center solutions and workforce engagement. Owen is passionate about helping customer service and workforce planning professionals use their contact center technology to deliver the experience that their customers and agents deserve.

Bill Anderson, Sales Director – Public Sector West, Calabrio (916) 793-8882

Bill has over 20 years of experience helping customers with contact center solutions and Workforce Engagement. He is passionate about improving the customer experience.  Bill will be presenting the importance and value of WEM in the post Covid era.


Spinnaker Restaurant
100 Spinnaker Dr
Sausalito, CA 94965
Event Image


Tim Mack