Please join the Northern California Chapter meeting for an in-person meeting on April 12th at the beautiful Spinnaker Restaurant! Agenda and additional information attached below. We are looking forward to seeing you there! Customer attendees will have a chance to win a brand new PlayStation 5 Console with Game Bundle!
Venue:
Free valet parking (tips appreciated!) or self-park in adjoining lot. Continental breakfast and lunch buffet provided!
Agenda:
10am-10:20am - Breakfast, coffee, networking - Continental Breakfast provided
10:20am-10:30am - Introductions, The Job Hunt
10:30am-10:50am - Tech Talk
10:50am-12:00pm - Max Out your Contact Center Efficiency with Conversational AI – Owen Robinson, VP of CX Modernization, Waterfield Tech
Whether you’re just getting started or have some AI experience under your belt, join Owen and team as they guide you through how to leverage the latest conversational AI and contact center technology to optimize your entire workforce. From digital channels to virtual agents and human agents- you’ll walk away with a playbook to help you drive significant cost efficiencies by rebalancing your customer engagement strategy for optimal performance.
12:00pm-12:45pm - Lunch, sponsored by Waterfield Tech
12:45pm-1:30pm - Calabrio ONE Workforce Enterprise Management Demo – Bill Anderson, Calabrio Account Exec, SLED
1:30-1:40pm - Break
1:40pm-2:00pm - Avaya: State of the Business - Chris Dickson, Avaya
2:00pm-2:15pm - Chapter Update/Avaya ENGAGE 2023
2:15pm-2:30pm - Customer Raffle
2:30pm - Meeting after the meeting - to be announced!
Speaker Bios
Owen Robinson, VP of CX Modernization, Waterfield Tech
Owen.robinson@waterfield.com
Owen is an experienced business and technical leader with over 20 years’ experience in contact center solutions and workforce engagement. Owen is passionate about helping customer service and workforce planning professionals use their contact center technology to deliver the experience that their customers and agents deserve.
Bill Anderson, Sales Director – Public Sector West, Calabrio
bill.anderson@calabrio.com (916) 793-8882
Bill has over 20 years of experience helping customers with contact center solutions and Workforce Engagement. He is passionate about improving the customer experience. Bill will be presenting the importance and value of WEM in the post Covid era.