Please join the Philadelphia Chapter for an in-person Chapter meeting and holiday luncheon on December 13th, sponsored by Journey and Concentrix! Join us at Maggiano's Little Italy for a delicious lunch, content and networking. Register to save your spot today - we are looking forward to seeing you there!
11:00-11:15 - Arrivals, Mingling
11:15-11:30 - Welcome, IAUG Presentation
11:30-12:00 - Avaya Presentation - Diane Otto, Avaya
Diane Otto, Senior Solutions Marketing Manager, Customer Experience solutions will share how Avaya is helping us delight our customers and employees as we choose our journey in innovation. Diane will also highlight developments and advancements in the Avaya roadmap.
12:00-12:15 - Concentrix Presentation - Rachel Schaeffer, Managing Director Global Partnerships
Meet some of the Concentrix team and learn more about GenAI in your contact center and how to make migrating to the cloud much easier with guaranteed results
12:15-1:30 - Lunch
1:30-1:45 - Journey Presentation - Alex Shockley and Brett Shockley
Blending voice and digital interactions across the customer journey for better CX, security, and efficiency.