System and Network Management

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  • 1.  Avaya Contact Center Control Manager

    Posted 03-02-2011 02:23 PM
    I recently sat through a presentation on Avaya Contact Center Control Manager(ACCCM)

    The presentation was pretty good and the platform looked like it will have great value for managing my ACD and other adjuncts at my site

    Does anyone have any experience with this product?

    If so, pleae give me some feedback abot the pro's and con's

    Thank you

  • 2.  Control Manager

    Posted 03-04-2011 08:54 AM

    we have been using the product for several months and it is great.

    our environment includes CM, CMS and AVP and it solved us a lot of problems.

    I dont see any con's, only pro's. we have been waiting for something like this for years (central admin, role based permissions...)


  • 3.  Avaya Contact Center Control Manager

    Posted 03-04-2011 01:59 PM
    I was pretty impressed with what it has to offer.
    Only slight downside is it seemed to need a few servers

  • 4.  control manager

    Posted 03-14-2011 09:06 AM
    it is actually running on a single vmware in our environment.

    you only need more then one server if you are running an HA environment

  • 5.  Avaya Contact Center Control Manager

    Posted 03-15-2011 07:37 AM
    Shanon is right.
    typically, in a small - medium environment (up to 25000 seats) you will install ACCCM on a single server (either psychical or virtual). in this case you will install all of the platform components on a single server:
    DB (sql 2005/2008 express/STD/ENT) *note that by default ACCCM wizard install the 2005 express edition - no license required
    Application server (hosted on windows server 2003 x32 or windows server 2008 x32 /x64)
    Web server (Microsoft IIS 6/7)
    if you want to go HA you can distribute the different system components across 2-8 servers (depended on the HA requirements)

  • 6.  RE: Avaya Contact Center Control Manager

    Posted 10-19-2017 07:16 AM

    I also would like to speak to someone who uses Control manager.  I have been googling you-tube but cant seem to find what I am looking for. I would like to see what fields are available. Does it conrol One X Agent client  desktop features ?  AAM ?  Conferencing ?