Contact Centers, CRM Customer Engagement

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  • 1.  AD Integration for Aura Stack and MFA/2FA

    Posted 03-04-2022 07:38 AM
    Is Avaya interested in integrating ALL of its application with Active Directory (SSO) and 2FA/MFA?

    As security demand increases, hope Avaya can consider integrating its Core products such as CM, AES, Utility Server, AAEP(MPP/EPM) with AD with 2FA/MFA. Its been so long and i haven't seen any future development on security around this. Yes, it has increased its application security but increasing its management security seems to be lagging. Still old days of creating manual credentials.

    Jesryll Jimenez
    Telecommunications Engineer
    Standard Chartered Bank

  • 2.  RE: AD Integration for Aura Stack and MFA/2FA

    Posted 03-24-2022 06:05 AM
    Hi Jesryll,
    No only creating manual credentials.
    Users can be created in SMGR both manually and synchronizing with AD.
    Then CM, SM, Presence, IP Office synchronize with SMGR.
    It is configured through the SMGR: Users --> User Provisioning Rules --> New and selected Communication Profiles are created there (CM endpoint Profile, Session Manager Profile and so on).

    When with AD it is possible both with and without SSO.
    When say IX Workplace user logs in, GET acs/resources/configurations request is sent and user obtains user settings from SMGR DRS (AADS Postgres) and provisioned (User / Group / ..) settings from AADS Cassandra.
    It is the settings from AADS that contain to use SSO or not.
    If we are speaking about IWA setting so it looks:

    Ruslan Makrushin
    Forum Moderator
    Senior System Administrator
    Rostelecom Digital Technologies