Contact Centers, CRM Customer Engagement

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CMS Phantom Abandon Call Timer

  • 1.  CMS Phantom Abandon Call Timer

    Posted 03-30-2022 10:09 AM
    Has anyone implemented the phantom abandoned call timer? We are considering this, however, want to be sure it will not reinitialize the CMS database. thank you.

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    Kathleen DeSantis
    Telecommunications Manager
    Maimonides Medical Center
    Brooklyn NY
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