Contact Centers, CRM Customer Engagement

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IX Workplace Contact search

  • 1.  IX Workplace Contact search

    Posted 08-25-2020 03:11 PM
    Hi smart people -
    I am wondering if there is a way to block a listing in the IX Workplace search?
    I have Call Center Agents that have DIDs as their logins and non-DIDs as their stations.  Since the phones are SIP I have a user entry in the System Manager for the station but their DID is listed in AD.  
    When someone does a search in IX Workplace it will pull back the station listing AND the AD listing for their DID.  Is there a way to block that station listing from coming up?  I have tried every old school CM trick to block from the Directory and nothing is working.

    Mary Doran
    Lead Telecom Analyst
    Danbury CT