Hi smart people -
I am wondering if there is a way to block a listing in the IX Workplace search?
I have Call Center Agents that have DIDs as their logins and non-DIDs as their stations. Since the phones are SIP I have a user entry in the System Manager for the station but their DID is listed in AD.
When someone does a search in IX Workplace it will pull back the station listing AND the AD listing for their DID. Is there a way to block that station listing from coming up? I have tried every old school CM trick to block from the Directory and nothing is working.
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Mary Doran
Lead Telecom Analyst
Cartus
Danbury CT
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